We will make every effort to make sure you are satisfied with your purchase. If you are unsatisfied for any reason, please email us and let us know at firstname.lastname@example.org. You can read our full return policy here.
If you receive the wrong item, are missing an item, or an item was damaged, please let us know within 72 hours of receiving your package and we will gladly fix the mistake and absorb all shipping costs associated with this.
If you are unsatisfied with your yarn, fabric, or fiber purchase for any reason, we will accept a return for store credit or exchange within 60 days of date of original purchase. Yarn must be unwound and in original skein condition, and fabric and fiber must be in original condition and not washed, spun, or felted. We will credit your account once we receive the item back for the price of the goods. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us.
We cannot accept returns on any books, patterns, or sale items. These are final sale and may not be returned.
For any returned merchandise, please be sure to include your order number, email address and phone number so we can credit your account.
For exchanges, you are responsible for shipping costs to send the exchange back to us, and we will cover the shipping cost of sending a new item back for one time only. Please notify us at email@example.com that you are sending an exchange and what you would like in return, and we will set the new items aside for you until the exchange is received.
For any questions about ordering, returns, or exchanges please email firstname.lastname@example.org. If you have already placed an order, please include your order number so we can assist you faster.