Terms of Sale
The following Terms of Sale apply to all orders placed with Fancy Tiger Crafts:
- Orders: By submitting an order for products or services with us, you: (i) agree to purchase that product or service, (ii) represent that you are an authorized user of the payment provider account provided, and (iii) represent that you are of legal age to use the payment provider account provided. Each Order that you submit to us constitutes an offer to purchase. If you do not receive a message from us confirming receipt of your order, please contact us at email@example.com before re-entering your order. Our confirmation of receipt of your Order does not constitute our acceptance of your order. We are only deemed to have accepted your order once the product(s) you ordered have been shipped.
- Pricing and Shipping Information: Pricing and shipping information, including the total amount to be charged to your payment provider account, will be displayed during the checkout process before you submit your order. All prices and products, even after you submit your order, are subject to change.
- Disclaimer: We reserve the right to:
- Refuse any order you place with us;
- Correct any errors, inaccuracies, or omissions (including the price) with regard to the products or services offered;
- Change or update information in connection with any products offered;
- Modify or cancel your order, even after your order has been confirmed, without notice or liability to you; and
Limit, reject, modify, or cancel orders, in our sole discretion, that appear to be placed by unauthorized parties. If we modify or cancel your order, we will attempt to notify you at the last email address you provided us.
We make every effort to ship orders out in a timely manner. Every order be shipped within 1-4 business days (excludes weekends and holidays) of placing the order. If there is a problem with your order such as mismatched dyelots or a fabric running short, we will email you within two business days of receiving your order to see how you would like to handle the issue.
You will get an email confirmation when you place your order, and also when your order ships that including a tracking number. Please be sure to check your spam folder if you do not see these within 3 business days of placing your order. If you don't receive a confirmation email of your order or shipping confirmation, please email us at firstname.lastname@example.org and let us know.
We use USPS almost exclusively for shipping, except in cases of very large and/or heavy orders which are shipped UPS (this may include some Express or Canadian/UK/EU orders).
International orders, please be aware that you might be responsible for paying duties or customs on your purchase. We cannot mark any item we are shipping as “gift”, or enter a lower value amount due to shipping laws.
We do our best to keep our rates low despite constantly rising shipping costs. We understand that shipping can be prohibitive, so we are extending our new shipping volume discount on to you as our customer! All orders are subject to a $1 Handling Fee to offset the rising cost of Eco shipping supplies, but even with the handling fee, the majority of orders will still see savings compared to our previous shipping rates. Yay!
US orders under $150: Charged by weight of products & service you select. Shipped via USPS First Class or Priority Mail.
US orders over $150: On Us! With exception of oversized/heavy looms or machines that have a flat rate of $25 to ship within the US.
Canada & Mexico: $22 for orders $49.99 and below, $35 for orders $50-74.99, all others will be invoiced.
We currently do not ship outside of the US, Canada, & Mexico but hope to again in the near future!
If you are unsatisfied with your purchase for any reason, we will accept returns for store credit or exchange within 60 days of original purchase date. A valid receipt must be presented in any of the following forms: printed, e-mailed, or saved under the customer's name in our POS system.
We will not accept returns on the following items:
- Yarn that has been used or wound.
- Fabric that is sold by the yard.
- Roving that is sold by the ounce.
- Printed materials including books and patterns.
- Items that are marked “On Sale” or red-marked in-store.
If your package arrives and any of the following situations occur, please contact us at email@example.com within 72 hours of receiving your package. We will gladly fix these issues and cover the shipping costs to remedy the situation.
- Wrong item received
- Missing item
- Damaged items
Customers are responsible for covering all shipping costs to mail items back to Fancy Tiger Crafts in the event of a return or exchange. Unfortunately, Fancy Tiger Crafts cannot refund your shipping costs or cover the cost of shipping a return to us.
If you would like to process a return for shipped orders, please contact firstname.lastname@example.org with the following information
- Order number
- Email Address
- Phone Number
- Item(s) that you are returning.
- Item(s) that you would like in exchange.
We understand the difficulty in color matching online. Please feel free to email us at email@example.com for clarification on any items or to see how multiple colors interact with each other. We are happy to help you!
For any questions about ordering, returns, or exchanges please ask any Fancy Tiger Crafts team member or email firstname.lastname@example.org.