Last update: May 11th, 2023
Here are your current need-to-know:
In-Store Shopping:
- Please sanitize your hands upon entry, we have sanitizer available for use at the door.
- Practice social distancing when possible to reduce risk of transmission.
Our current hours are:
11:00am - 6:00pm Mon, Wed, Thurs, + Fri
12:00pm - 7:00pm Tues
10:00am - 5:00pm Sat & Sun (Hours will be 9am-4pm on the following Sundays for Viva Streets Denver : May 14, June 4, July 9, & August 6).
Come by and say hello - we couldn't be more thrilled to welcome you back!
Classes:
For the safety of our community and staff:
- Please sanitize your hands upon entry. Hand sanitizer is available at the door.
- Practice social distancing when possible to reduce risk of transmission.
- Classes are limited to 8 people, not including the instructor.
- Students will be provided their own set of tools, which are sanitized between every class session.
If you have any questions or concerns please send us a message or give us a call at the shop for clarity. Thank you so much for being such a supportive community of makers!
In-Store Pick-Up:
You can choose free in-store pick up at checkout for local online orders. You will get one email confirmation when you place your order. You will receive a second email once your order is ready to pick up. This email contains instructions for in-store pick up. Come inside or text us when you arrive at the number provided in the email, with your last name and order number. We will pull your order and place it on the front counter for you to pick it up. If you feel unsafe entering our store, just let us know in your text, and we can place your order in your trunk.
Shipping:
For orders that are $150 and above, we will cover the costs of shipping within the U.S. We are grateful to our online customers after this tumultuous year of not being open to the public. Thank you for carrying us through the pandemic!
Also, please note that most small business package pickups across the US during COVID-19 aren't being scanned as received by the USPS right now due to the unprecedented number of shipments. We absolutely know how frustrating it is not see movement on your tracking number, but if it brings any comfort at all, this is happening nation-wide & isn't an isolated incident.
We have Mon-Friday USPS pick ups around 2pm MT, so if you receive a tracking number, it was picked up either that weekday or the following one, depending on the time the label was created. Unfortunately, most packages are arriving without any further tracking updates or scans. If your package hasn't shown up by 10 business days after the label was created, please follow the suggestions if your Your Order Has Shipped email to file an inquiry to help track it down! Thanks so much for your patience with us & the USPS that we're trying to support during these unprecedented times.